Sweetwater

About three years ago, I purchased a Zoom digital recorder from Sam Ash in Castleton for around 800 bucks. I have used it very little as it has consistently broken down, when I tried to use it. Three trips to the shop and now back for a forth.

Because of the situation, I thought they might want to stand behind it and get it fixed. They did not. This time, I waited two months for its repair and when I got it back it was doing the same thing I had taken it in for. (Spectrum Sound in Indy was the repair agent) After dealing with the Castleton Manager and getting no satisfaction I appealed directly to owner Neal Ash, Sam's son.

Neal did not think it was his responsibility to stand behind his product for repair. He didn't care that it had little use, it was a matter of how long I had it. He told me he'd sell me a new one at a reduced rate.

For any who deal with Sam Ash, I'd recommend that you get out before you get burned, or make sure you keep a service agreement active. With so many poorly made Chinese products being sold these days, you are sure to need repair.

For others with Sam Ash problems go to:

http://shopping.yahoo.com/merchrating/user_rv.html?merchant_id=1021339

I am moving my business to Sweetwater in Ft. Wayne. The whole atmosphere there is professional. They seem to be customer oriented. Much prayer is offered for Neal Ash. By the way Sweet water gives 2 yrs warranty on almost all their products.

Note: Spectrum sound later called and said the power cord transformer is the problem. Seems the Sam Ash store manager plugged in the wrong one.
Note 2:: It is now 8 days later on the 20th and I have not heard from Sam Ash Castleton.
Note 3: Called them and they will check into it.

-Oh...two months and counting in the Ash heep.

-Well its Christmas and no word yet....

-It is now the evening of the 29th of December. No word yet from manager Bob, or Neil Ash. Perhaps they don't care....

I guess we are about eighty days now...

On January 7th this sage ended. My Recorder is repaired. The Assistant Manager apologized. I hold no sin to thier account.